Refund policy

• **Green Garden Vibes Refund and Return Policy**
  
  **Effective Date: 14/9/23*
  
  Welcome to Green Garden Vibes! We are committed to ensuring your satisfaction with our products and services. To provide you with a clear understanding of our policies and procedures, we have established this Refund and Return Policy. Please take a moment to carefully review the following guidelines pertaining to refunds and returns.
  
  **1. Refund Eligibility and Timeframe:**
  - Refund requests will be considered if submitted within 7 days of the order placement.
  - Refunds are applicable for specific reasons only, including product damage, duplicates, or quantity discrepancies.
  - A 3% plus GST charge will be deducted from the refund amount for orders canceled without a valid reason.
  
  **2. Conditions for Return and Refund:**
  - The product must be returned in the same condition as it was when delivered to you.
  - It should match the item originally shipped.
  - The product must be in its original packaging.
  - To qualify for a refund, you must provide a receipt or proof of purchase.
  
  **3. Reporting Damaged or Defective Items:**
  - In the event of receiving damaged or defective items, please promptly report the issue to our Customer Service team within 48 hours of receiving the products.
  - The refund request will be processed after confirmation of the issue by our merchant.
  
  **4. Discrepancies in Product Descriptions:**
  - If the product you receive does not correspond to what was displayed on our website or fails to meet your expectations, please inform our Customer Service Team within 24 hours of receiving the product.
  
  **5. Initiating a Refund Request:**
  - To request a refund, send an email to [Insert Customer Service Email] within seven (7) days of your purchase.
  - Include your order number, which you received via email or message after placing your order.
  - We highly value your feedback; feel free to provide comments on why you are requesting a refund. Your feedback aids us in improving our products and services.
  - After validation and analysis by our customer support team, refunds will be processed.
  - Kindly note that the refund will be credited to your bank account only after the product has been returned to our hub.
  - Ensure that the name in your bank account matches the registered account name with Green Garden Vibes for refund processing. Include a photo of your cheque or passbook, along with Aadhaar Card or PAN Card, if requested.
  
  **6. Seed Germination and Live Plants:**
  - Refunds are not applicable to seeds due to factors affecting germination beyond our control.
  - Live plants are exempt from warranty as their growth is influenced by climatic conditions beyond our control.
  
  **7. Contact Information:**
  - For any queries or assistance, please don't hesitate to reach out to us at [Insert Customer Service Email].
  
  **8. Terms and Conditions:**
  - Green Garden Vibes reserves the right to amend or update these terms and conditions without prior notice. We encourage you to periodically review our website for any policy changes.
  
  We deeply appreciate your trust in Green Garden Vibes. Our policy is crafted to ensure fairness, transparency, and a positive shopping experience for our valued customers. If you have any questions or require further assistance, please contact our Customer Service Team.
  
  Thank you for choosing Green Garden Vibes. We are eager to serve you with top-quality products and exceptional service.
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